Check your flight status. Open your airline's official app or website to look for delays, cancellations, or schedule changes.
Find your booking details. Have your confirmation code, travel dates, and preferred new flight ready. Review the change rules for your ticket.
Compare your options. Look for available changes or rebooking through the airline, and check for any fare difference or fees before confirming.

Read our step-by-step flight change guide

Airline canceled your flight? You may be entitled to a refund under U.S. rules if you choose not to travel or accept an alternative. See the U.S. Department of Transportation's refund guidance. Independent travel assistance may involve separate provider fees. Read what to do after an airline cancels your flight.

Select airlines

Flight assistance for select airlines

Need help with a flight on one of these airlines? Call to discuss available assistance for your itinerary.

Iberia

ANA

Japan Airlines

British Airways

Virgin Atlantic

Korean Air

EVA Air

Asiana Airlines

Airline names and logos are shown for identification only. AirTripAssist is an independent service, not affiliated with or endorsed by these airlines. Eligibility varies by itinerary and request.

Why travelers call

Why a conversation can help

Talk to a Person

Discuss your travel situation with a live agent.

Understand Your Options

Ask about available changes, cancellations, or new bookings.

Know What to Have Ready

Have your airline, travel dates, and booking details handy.

Independent Assistance

Connect with travel assistance outside the airline's official support channels.

Airplane wing above clouds at golden sunset

Your next step starts here

Get back on track.

Plans changed? Explore your options with independent travel assistance.

Need help with a flight?

Let’s talk about your options.

Have your itinerary ready? Call to discuss your flight change, cancellation, or new booking.

24/7 Call Line Calls accepted day or night

Call Now ·

Independent travel assistance. Service availability and any applicable fees depend on the provider and request.

FAQ

Before you call

Clear answers to common questions about independent flight assistance.

What can I get help with?

You can call to discuss flight changes, cancellations, and new bookings for eligible itineraries on select airlines.

My flight was canceled. What should I do next?

First, check your airline's official app or website for rebooking and refund options. Keep your confirmation number and travel dates ready. If you need independent help discussing available options for an eligible itinerary, you can call a travel assistance agent. Airline policies, availability, and any provider fees may apply.

What happens when I call?

Your call may be routed to an independent travel service provider. Have your flight details ready and explain what you need. Ask which options are available and whether any service fees apply before agreeing to proceed.

Can I call at any time?

Yes. Calls are accepted 24 hours a day, seven days a week. Availability of a live agent may vary by service provider.

Is AirTripAssist an airline?

No. AirTripAssist is an independent travel-assistance website. We are not affiliated with or endorsed by any airline.

Will I speak with a real person?

Calls are intended to connect travelers with live travel assistance. Availability depends on the service provider.

Can you guarantee a flight change or refund?

No. Changes, refunds, and cancellations are subject to airline policies, ticket conditions, availability, and any applicable provider terms.

Are there any service fees?

An independent service provider may charge fees. Ask about any applicable charges before agreeing to a service or payment.

What should I have ready?

Your airline name, travel dates, reservation details, and a brief explanation of what you need to change or book.